Extremely helpful.

great cust svcs

I was a Rogers customer for over 20 years. Putting up with their "customer service" (lack thereof) for years. Putting up with an unstable connection and losing work years ago. But Rogers broke the camels back after 3 plus hours on hold, I was told they won't help me with a very serious issue and I should forget about it. So I am taking all my business elsewhere. And took to Twitter (X) to get Rogers attention, because calling them was a huge waste of my precious time. I was pleasantly surprised to have Comwave reach out, and offer assistance if I wanted to switch. I had called Comwave already, but I appreciated the gesture. So far so good. It's cheaper than Rogers. it took about a week from call to installation. It was easier than I thought. All my devices are connected and I have a lot devices (colour lightbulbs are the bomb), no issues so far. Comwave has some great tv packages for a news junky like me, plus TSN (football season will be great again)! Customer service is very important to me. Rogers having a monopoly (for lack of a better term) is limiting the choices a consumer has for internet, tv and mobile services; and as a result customer service has very little incentive to provide a decent experience for its clients. I refuse to keep rewarding Rogers. I will update the review if needed.

It's been a year since they bought out Digitcom and I have yet to be contacted by an account manager just to say hi. I've also called twice to ask to speak with an account manager and both times, never got a call back. I don't feel that we can rely on Comwave in an emergency situation.

internet is slow and cuts out a lot and the phone randomly goes dead. plan to change providers.

The worst experience in my life slow internet service after two months nothing accomplish I had to settle for less speed charged extra money with out providing the service customer service people Good to talk but nothing accomplish long waiting periods and when you are ready to talk to them many times you get disconnected most of the times they call back some times they don't I am disappointed with the service

Overall good service and support. Courteous staff. Decent pricing.

Absolute disappointment!!!!! I paid for the service via online CSR on August 10th and was promptly emailed the contract and instructions. I did receive my modem via UPS which I self installed with a follow up email from Comwave that my internet would be on anytime after 10am on August 17th. Nobody had to be home for that but a technician from Cogeco would be coming between 1-5pm to check things out and I had to be home for him. The technician never showed up and I still have no internet!!!! I've tried to call Comwave's Customer Service several times but they couldn't give me an answer. I received an email from Comwave asking me not to open any more tickets of inquiries because they would take even longer to get to me. I've tried to respond to the email but my response was blocked!!!! This is bordering on ridiculous now! Is this some kind of scam because I don't understand how a company offering internet services can have no place for customers to get answers to issues. Still waiting August 19th!!!!!!

Awesome service, got set up in minutes. Had a problem with my Firestick and the support tech stayed with me on the phone and guided me for over an hour until we resolved it. Very happy with the TV now and the support I got from Comwave technicien was top notch. Thank you 👌