Was silently downgraded from hundreds of mbps to around 25, and sometimes there are spikes where speed dips to 3-4mbps for hours. All this on a wired connection. Do not recommend for WFH

Horrible customer service (not sure what they're doing). Internet is horrendous and I've been stuck in no internet limbo for the last while because they've been unorganized and do not care about their customers

Excellent customer service and internet service. I'm based in Kingston and HeroNet offered the best speeds at the best prices. Martin from HeroNet has always gone above and beyond to guarantee high quality service. There have been occasional outages, but these were always on Cogeco's (line owner) end, and resolved swiftly. They could probably do with an update to their website. But all in all, great service. Would recommend.

Quick service and responses when I need to contact them. Which happens very rarely. The team takes the time to answer my questions.

I just got Internet access. Everything went super smoothly since my first contact to make a question which was quicky answered through telephone a couple of hours after I wrote the email. I am very happy with the way everything went through.

I am using HERO for the past 3 + years and the service is outstanding. No interruptions or failures. The representatives are extremely friendly and professional. I moved to a new location and it was the smoothest transfer I ever experienced. Thank you to all the HEROS and keep up the great work!

I've been a HeroNet customer since 2017 and never had a problem. They helped me transfer my subscription to a new address and everything went smoothly. What I also really like with them is that they take the time to call you when needs be. Like when I wanted to upgrade for a faster transfer speed, they called me to make sure that it is really what I needed and checked that nothing was wrong with it.

While I’m unfortunately cancelling the service and asking for a full refund, I nevertheless want to share that the customer service I did have from Heronet and from Martin in particular was exemplary. Despite many issues from, no-shows and repeated failures by Rogers Cable to repair the issues with the cable lines themselves, Martin was incredibly helpful and attentive and tried everything possible to help resolve the internet issues. All together, while the internet outage experience due to Rogers Cable challenges has been frustrating, my experience with Martin and the Heronet team was as positive and supportive as possible amid such challenging circumstances.

I am grateful every day for having been introduced to HeroNet. From the first email communication, they made everything easy and familiar, giving special attention to all my peculiar needs. As someone who requires an uninterrupted, high-speed Internet connection for work, video calls and streaming, HeroNet came through in a big way at a good price. It is a rare experience to feel as cared for as a client, and they come with my highest recommendation.